Improving the interoperability of health and social care services with service designIn order to address system-wide issues within healthcare, we need to take a system-wide approach to the design and delivery of solutions.Nov 30, 2023Nov 30, 2023
User research, design and trauma: understanding practitioner experiencesIn early 2023, I conducted a survey to find out more about practitioner experiences of trauma in research and design. Here’s what I found.Oct 13, 20231Oct 13, 20231
What holds us back from being trauma-informed designers and researchers?As designers and researchers, we want to do the right thing by our users and our teams. So why don’t we always do it in practice?Aug 23, 20231Aug 23, 20231
Published inresearchops-communityApplying trauma-informed principles to user-centred designIdeas for how to apply trauma-informed principles to research and design work, in a practical way. Co-designed at UX Scotland.Jul 26, 20234Jul 26, 20234
Thanks for these very practical tips for researching with users going through (or having been…One thing I would add though - in my experience, I think it is a bit of a misconception that this only applies in sensitive areas like…Jul 19, 20231Jul 19, 20231
Published inUX CollectiveWhy trauma-informed approaches are vital to design and researchAs researchers and designers, we run the risk of retraumatising our participants. We must employ a trauma-informed approach to our work.Aug 23, 20233Aug 23, 20233
Are ‘non-functional user needs’ a thing?I was recently out walking, thinking about user needs (I know, I’m cool) and I was getting a bit stuck on something. I find user needs…Jan 19, 2023Jan 19, 2023
Published inUX CollectiveEthical design is a risk management strategyIt‘s not enough to talk about designing ethically as the “right thing to do.” We need to reframe ethical design as risk management.Oct 22, 20221Oct 22, 20221
Embracing complexity: is it time to rethink empathy and user needs?I recently re-read Thomas Myddelton’s fantastic blog post Research heresies and it got me thinking. He talks about “unhelpful beliefs that…Jul 22, 20224Jul 22, 20224
